Order Processing
Orders placed with Dries Van Noten Clothing are prepared and dispatched on business days, excluding weekends and applicable public holidays. Processing times are estimates and may vary during peak shopping periods, promotional events, inventory checks, or when additional order verification is required. Estimated delivery information, when available, will be displayed during checkout or provided in the order confirmation.
Please review your shipping address carefully before submitting your order. Address changes or cancellations cannot be guaranteed once processing has begun.
Shipping Destinations
We serve customers in the United States, the United Kingdom, Canada, Australia, Europe, and other supported destinations for global English-speaking customers. Available shipping methods and destination eligibility are determined at checkout. Certain products, including fragrance, makeup, liquids, or other regulated items, may be subject to carrier restrictions and may not be available for delivery to every location.
Shipping Charges
Shipping charges are calculated based on the destination, selected delivery method, parcel weight, product type, and other carrier requirements. The applicable shipping cost will be shown at checkout before payment is completed. If a shipment must be divided into multiple parcels, tracking details may be issued separately.
Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, taxes, brokerage charges, or other charges imposed by the destination country or region. Unless checkout clearly states otherwise, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs procedures may extend the estimated delivery time, and Dries Van Noten Clothing does not control customs assessments or clearance schedules.
Customers should consult their local customs authority for information about applicable charges and import requirements before placing an international order. Refusing a shipment because of customs charges may result in return transportation, handling, or other carrier costs being deducted from any eligible refund.
Estimated Delivery and Cross-Border Shipping
Delivery estimates are provided for reference and are measured in business days. Actual transit times may vary due to destination, carrier capacity, customs clearance, weather, public holidays, local delivery conditions, security checks, or other circumstances outside our reasonable control. Cross-border tracking may pause temporarily while a parcel is transferred between international and local carriers.
Order Tracking
When tracking is available, a shipping confirmation will be sent to the email address used for the order. Tracking information may require additional time to become active after dispatch. For orders shipped in multiple parcels, each parcel may have a separate tracking number and delivery date.
If tracking has not updated for several business days, please check the carrier’s website and allow for possible customs or transfer delays. You may also contact our customer service team with your order number for assistance.
Delivery and Signature Issues
Customers are responsible for providing a complete and accurate delivery address and for ensuring that someone can receive the parcel when required. A carrier may request a signature, redirect a parcel to a collection point, or make additional delivery attempts according to its local procedures.
- If tracking shows delivered but the parcel cannot be located, check entrances, reception areas, household members, neighbors, and any carrier delivery notice before contacting us.
- If a parcel arrives visibly damaged, photograph the outer packaging, shipping label, internal packaging, and affected item before use or disposal.
- If items are missing, incorrect, or damaged, contact customer service promptly with the order number, a description of the issue, and supporting photographs where applicable.
- If delivery fails because of an incomplete address, refusal, missed collection deadline, or other recipient-related issue, reshipping or return-related costs may apply.
Delays, Lost Parcels, and Returned Shipments
If a shipment appears significantly delayed or lost, we may request an investigation from the carrier. Carrier investigations and cross-border claims can require additional processing time. Any available resolution will depend on the investigation outcome and the circumstances of the shipment.
Parcels returned to us because of an invalid address, unsuccessful delivery, non-collection, customs refusal, or import restriction will be reviewed after receipt. Any eligible refund may exclude shipping, customs, return transportation, handling, or other non-recoverable charges.
Contact Us
For shipping questions, tracking assistance, or delivery concerns, contact Dries Van Noten Clothing at [email protected]. Please include your order number, the email address used for the purchase, and relevant photographs or tracking details. Customer service requests are reviewed during business days, and response times may be longer during peak periods.