Scope
This Refund and Return Policy applies to eligible purchases made through dries-van-noten-clothing.myichingshop.com and shipped to customers in the United States, United Kingdom, Canada, Australia, Europe, and other supported destinations. Your rights under applicable consumer protection laws are not limited by this policy.
Return Eligibility
To request a return, please contact us as soon as possible after receiving your order. The specific return request period has not been provided and should be supplemented based on the store's actual terms. Any mandatory cancellation or return period under applicable law will continue to apply.
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, returned products should generally:
- Be unused, unworn, unwashed, and unaltered;
- Be in their original condition with tags, labels, protective materials, and accessories attached;
- Be returned with the original packaging where reasonably possible;
- Include proof of purchase or the relevant order number; and
- Show no signs of wear, stains, odors, damage, or improper handling.
How to Request a Return
- Email [email protected] with your order number, the item you wish to return, and the reason for the request.
- For damaged, defective, or incorrect items, include clear photographs of the item, packaging, shipping label, and relevant issue.
- Wait for return instructions before sending the item. The applicable return address and any required reference details will be provided after the request is reviewed.
- Pack the item securely and use the shipping method stated in the return instructions. Retain your shipping receipt and tracking information until the return is completed.
Items sent without prior instructions may be delayed, refused where permitted by law, or returned to the sender.
Inspection and Refunds
After the returned item is received, it will be inspected to confirm its condition and eligibility. We will notify you of the outcome using the email address associated with your order.
Approved refunds will generally be issued to the original payment method. Processing and posting times may vary depending on the payment provider or financial institution. If the original payment method cannot be used, we will contact you regarding an appropriate alternative, subject to applicable law.
The amount refunded may exclude original delivery charges, return shipping costs, customs duties, taxes, or other non-refundable charges unless the item was defective, damaged, incorrect, the order was cancelled under a statutory right, or applicable law requires otherwise.
Return Shipping Costs
For a discretionary return, the customer may be responsible for return shipping costs and for ensuring the parcel reaches the designated return location. Where an item is confirmed to be defective, damaged upon delivery, or incorrect, reasonable return shipping arrangements or reimbursement will be handled as required by applicable law and the circumstances of the order.
International returns may involve customs documentation, duties, taxes, or carrier fees. Responsibility for these charges depends on the reason for the return and applicable law. Please contact customer service before shipping an international return.
Items That May Not Be Returnable
Subject to applicable law, returns may be declined for:
- Items that have been worn, washed, altered, damaged after delivery, or returned without attached tags or included accessories;
- Personalized, customized, or made-to-order products;
- Gift cards or other non-physical products, where applicable;
- Fragrance, makeup, hand and body products, or other sealed hygiene-sensitive goods after the seal has been opened, where permitted by law;
- Products marked as non-returnable before purchase, except where statutory rights apply; and
- Items returned outside the applicable return period, except where required by law.
For hygiene and safety reasons, cosmetics, fragrance, and personal care products should remain unopened, unused, and in their original sealed packaging unless they arrived defective, damaged, or incorrect.
Exchanges
Exchange availability, including replacement sizes or colors, depends on current inventory and the circumstances of the request. Please contact customer service for available options. If a direct exchange cannot be arranged, you may be asked to return the eligible item and place a new order.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery. If an item arrives damaged, appears defective, or differs from what you ordered, email us as soon as reasonably possible with your order details and supporting photographs. Do not discard the product, packaging, or shipping materials until you receive further instructions.
Order Cancellations
If you wish to cancel an order, contact us promptly. Cancellation cannot be confirmed once processing or shipment has begun. Any statutory cancellation rights available in your location remain unaffected.
Contact Us
For return, refund, exchange, or cancellation questions, contact:
- Customer service: Dries Van Noten Clothing
- Email: [email protected]
- Website: dries-van-noten-clothing.myichingshop.com
A business telephone number and physical return address have not been provided. These details should be supplemented based on the store's actual circumstances. Do not send returns to an address obtained from a parcel label or another source unless customer service has confirmed it in writing.
Applicable Law
This policy is subject to the consumer protection laws that apply to your purchase. Where any part of this policy conflicts with a mandatory legal right, the applicable legal requirement will prevail.